Policy

Agora Education – Terms & Conditions

These Terms & Conditions outline the services offered by Agora Education Ltd. (Company No. 22658718) (“Agora Education”, “we”, “our”, or “us”) to our clients (“you” or “Customer”). These terms are accompanied by our Cookie Policy, Privacy Policy, and Website Use Guidelines, which should be read in full before using our Services.

1. How to Contact Us

You can reach Agora Education using the following:

Phone: +44 20 4571 0455
Email: Please make contact through our websites form, and we will reply asap.

2. Agreement to Terms

By creating an account, making a booking, or accessing our Services—including tutoring and courses—you agree to comply with these Terms. If you’re registering on behalf of a student (as a parent or guardian), you are also responsible for ensuring the student follows these terms.

3. Changes to the Terms

Agora Education may revise these Terms occasionally. If changes are significant, we’ll notify you by email and give you the option to object. If you don’t object and continue using the Services within 30 days, you’ll be considered to have accepted the revised Terms. The latest version is always available on our website.

4. Key Terms Explained

Account: Your personal profile on our site.
Booking: A confirmed order for either tutoring hours (Package) or group sessions (Course).
Course: A scheduled set of group sessions (workshops, revision sessions, etc.).
Tutor Session: A one-to-one tutoring session.
Teaching Materials: Digital resources provided during the learning process.
Tier: The experience level of a Tutor.
Student: The learner for whom Services are booked.

5. Using Our Services

Account Setup: You must be 18+ or have authority to act for the Student.
Bookings: Orders are finalized upon email confirmation. Session times for Courses may change with at least 24 hours’ notice.
Tutoring: After booking a Package, we assign a Tutor within five working days. You must respond to the Tutor promptly to avoid losing session time.
Courses: Once confirmed, you will receive session invites. Missed sessions aren’t refundable.

6. Payment Terms

Pricing: All fees are visible on our website and include taxes if applicable.
Packages: Pay in full at booking. Hours must be used within the validity period.
Courses: May require a deposit with the balance due 14 days before the first session.
Cancellations: Notify us 24 hours ahead to avoid being charged for Tutor Sessions. Course Sessions are non-refundable but may be rescheduled at our discretion.
Payments: All transactions are securely processed via Stripe. We don’t store your payment information.

7. Term & Termination

These Terms begin when you create an Account.
For Packages, the Terms last up to 12 months or until all hours are used.
For Courses, they remain active until the final scheduled session.
We can terminate services with 24 hours’ notice for non-payment or breach of terms.

8. Liability

Complaints: Contact us directly with any issues.
Delays: If delays occur (not caused by you), you may request completion or compensation.
Third Parties: We aren’t liable for external service providers.
General: We only accept responsibility for foreseeable losses and don’t cover indirect or special damages.

9. Right to Withdraw

You may cancel your order within 14 days of purchase under the Consumer Contracts Regulations 2013.
If a service has already been partially delivered, we may reduce the refund accordingly.
Some items, like digital downloads, are non-refundable once access begins.

10. Data Protection

We protect your personal data according to our Privacy Policy. Please review it on our website for full details.

11. Intellectual Property

All Agora Education content is our intellectual property. You may download materials only after full payment and only for personal use. Any reuse, modification, or commercial use is strictly prohibited.

12. Governing Law

These Terms are governed by English law. Any disputes will be handled by the courts of England and Wales, unless you live in Scotland or Northern Ireland, in which case you may use local courts.

13. Dispute Resolution

If you have a dispute, contact us. You may also use:

The National Board for Consumer Disputes,
The European Commission’s platform: ODR,
Your local courts.

14. Company Information

Data Controller: Agora Education Ltd.
Company ID: Peter Taufer, IČO: 22658718, Registered in Czechia
Address: Praha - Dejvice, Paťanka 2612/7, 16000

Agora Education – Privacy Policy

Effective from May 2018 | Reviewed in line with UK GDPR standards

At Agora Education Ltd. (company no. 22658718, “Agora Education”, “we”, “our”, or “us”), we are fully committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, store, use, and safeguard your information when you use our websites and services.

1. Who This Policy Applies To

This policy applies to anyone who:

Visits our websites
Uses our services (including parents, students, and business clients)
Interacts with us via email, forms, or online accounts

2. What This Policy Covers

This policy explains:

What personal data we collect and why
Who has access to your data
Your rights regarding your information
How we keep your data secure
How you can contact us with questions or concerns

We act as the “data controller” for any personal information we collect about you, which means we determine how and why your data is processed.

3. Contact and Oversight

Our privacy practices are overseen by the Information Commissioner’s Office (ICO) in the UK.
To learn more, visit ico.org.uk.
You may contact our Data Protection Officer at: info@agoraeducation.com

4. What Information We Collect

We collect personal data that you provide voluntarily, including:

Your name and contact details
Information submitted through forms, emails, or bookings
Billing and payment information
Communication preferences

We never sell or lease your data to third parties.

5. How We Use Your Information

We use your data to:

Provide and manage courses and tutoring sessions
Process orders and communicate important updates
Improve your user experience on our platforms
Inform you of new services, offers, or policy changes (if you opt in)

We only share your data with trusted service providers (e.g., payment processors or teaching partners) and only when necessary to deliver our services.

6. Your Rights

You are entitled to:

Access a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your data
Restrict or object to how your data is used
Transfer your data to another service (data portability)

To exercise these rights, please email us via the contact form on the website.

7. Cookies & Tracking

We use cookies to improve website functionality and understand user behavior.
Cookies are small text files that store data about your browsing activity. We use:

Session cookies (deleted when you close your browser)
Persistent cookies (stored until manually deleted or expired)

We also use analytics and marketing tools (e.g., Google Analytics, Meta, WooCommerce, HubSpot). You can adjust your browser settings to limit or block cookies if you wish.

8. How We Handle and Store Your Data

We keep your data only for as long as necessary to fulfill the purpose for which it was collected—unless longer retention is required by law.

Our data may be processed:

By our team or approved service providers
Outside the European Economic Area (with proper safeguards such as Standard Contractual Clauses or Privacy Shield frameworks)

Your data is never processed without legal basis or your explicit consent.

9. How We Protect Your Data

Security is a top priority:

Data transmitted via our booking platform (booking.agoraeducation.com) is encrypted (HTTPS)
Payments are processed securely via Stripe and hosted on Shopify, which meets PCI compliance standards
Offline, only essential staff have access to your data, and physical records are securely stored

We perform regular reviews of our systems and apply strong encryption and access controls.

10. Updating or Deleting Your Data

You can update, correct, or request deletion of your personal data at any time by contacting us. Even if you unsubscribe from our communications, some information may be retained to fulfil legal or contractual obligations.

11. Course Sign-Up Information

To join a course, you’ll need to create an account on our booking site, including your name, email, and billing details. Your booking is only confirmed after the full checkout process is completed.

12. Profiling and Analytics

We may analyze anonymized data to better understand usage patterns and improve our services. This does not involve automated decisions that affect your rights or access.

13. Surveys & Competitions

From time to time, we may run voluntary surveys or contests. Information you provide will be used solely for that purpose and to notify winners.

14. External Links

Our website may contain links to external resources. We are not responsible for their privacy practices or content. Always review their privacy policies before submitting data.

15. Updates to This Policy

We may revise this Privacy Policy occasionally. If changes are significant, we’ll notify you directly via email or on our website. Minor updates may be made without notice. Please check back regularly for the latest version.